Privacy Policy

We at Richard Pokies value your trust and are committed to protecting the personal information we collect about you. This Privacy Policy sets out how we will handle, store, and share your data.

What Personal Information May be Collected

When creating an account with us, you may provide us with some or all of the following types of information:

• Contact details: name, email address, phone number
• Account registration information: username, password (hashed for security)
• Device and browser information: operating system, device type, browser version

Account Registration Information

To create an account with Richard Pokies, we require you to provide a valid email address. This is used as your unique identifier to access the platform.

Device and Browser Information

We collect technical data about your device and browsing habits while using our website or app. This information includes:

• Operating system
• Device type (e.g., desktop, tablet)
• Browser version

This helps us ensure that our services are compatible with your devices and improves overall user experience.

Usage Analytics and Behavioural Data

We use analytics tools to collect data about how you interact with our website or app. This includes:

• Which pages you visit
• How long you stay on each page
• Any error messages or interactions

This information helps us improve our platform, tailor content to your interests, and identify areas for improvement.

Cookies and Tracking Technologies

We use cookies (small files stored on your device) and other tracking technologies to:

• Remember your login details so that you can easily access the platform.
• Tailor content based on your preferences and browsing habits.
• Analyse website traffic and behaviour.

You may delete or disable cookies at any time, but this may impact some features of our platform.

Communication Preferences

We respect your right to control how we communicate with you. You can choose:

• To opt-out of promotional emails
• To manage notifications on the app or via email
• To set preferences for receiving marketing information from us

Please note that changing these settings will not affect any necessary system updates, account-related communications (e.g., password reset), or security alerts.

Data Storage and Retention

We store your data securely in our servers. The retention period for stored data depends on the type of data:

• Account registration and profile information: retained while you have an active account
• Device and browser information: deleted after 6 months of inactivity
• Usage analytics and behavioural data: anonymised or aggregated, then deleted after 12 months

Security and Account Protection

We take your security seriously. To protect your account:

• We use industry-standard encryption for all communication.
• Your password is hashed to prevent unauthorised access.
• Regular software updates are applied to ensure the platform remains secure.

Account Access and Password Protection

To maintain a safe environment, we recommend that you:

• Use strong passwords (at least 8 characters long)
• Enable two-factor authentication
• Avoid sharing your account or login details

If you suspect unauthorised access or have concerns about security, please contact our support team immediately.

User Rights Regarding Personal Data

You have the right to request information about how we handle your data and correct any inaccuracies. Please use the following channels:

• Contact form on our website
• Email

We will review your request within a reasonable timeframe (not exceeding 30 days).

Third-Party Services or Integrations

Some services may be provided by third parties. Please note that these integrations are subject to their own terms and conditions.

Responsible Handling of User Information

At Richard Pokies, we respect the privacy rights afforded to you under applicable laws:

• We ensure compliance with relevant data protection regulations.
• Our practices reflect a culture of transparency and accountability for user information handling.

By using our platform, you agree that your interactions with us are governed by this Privacy Policy.