At Richard Pokies, we are committed to providing our customers with the best possible support experience. Whether you have a question about your account, need assistance with a game, or simply want to know more about our services, we've got you covered.
Our 24/7 live chat service is available for all customer inquiries and issues. Our knowledgeable team will respond promptly to ensure that your questions are answered quickly and efficiently. You can initiate the live chat by clicking on the chat icon at the bottom right corner of our website or mobile app.
If you have a question or issue outside of live chat hours, please don't hesitate to contact us via email. Our dedicated team will respond as soon as possible, typically within an hour during business hours (Monday-Friday, 9am-5pm AEST).
Our comprehensive help centre is packed with detailed guides, tutorials, and FAQs on various topics related to our services, including account management, game rules, and responsible gaming. You can access the help centre at any time by clicking on the "Help" link in the top right corner of our website.
At Richard Pokies, we take player well-being seriously. If you or someone you know is experiencing difficulties with gambling, please do not hesitate to reach out to us for support. We can provide information and resources on responsible gaming practices, as well as direct you to external services that offer assistance. You can contact our dedicated responsible gaming team.
For technical issues related to your account or game play, please don't hesitate to reach out to us via live chat or email. Our experienced technicians will work with you to resolve the issue as quickly and efficiently as possible.
In the unlikely event of a dispute or complaint regarding our services, we encourage you to contact our support team directly. We take all complaints seriously and will do everything in our power to address your concerns promptly and fairly. Please note that if an issue cannot be resolved through our internal processes, we may need to escalate it for further investigation.
We strive to respond to all customer inquiries within a reasonable timeframe, typically 24-48 hours during non-business hours (Monday-Friday, 5pm-AEST). However, please note that response times may vary depending on the complexity and volume of issues we are experiencing at any given time.
At Richard Pokies, we aim to provide our services in a way that is accessible to all customers. Our support team can assist with inquiries in multiple languages, including English (default), German, Finnish, Norwegian, and Portuguese. If you require assistance in a language not listed above, please don't hesitate to reach out.
We understand that each customer has unique preferences when it comes to communication channels. You may contact us via live chat, email, or by accessing our help centre and FAQs at any time. Please note that we will always respond in the same channel you originally contacted us through.
Our dedicated support team is committed to helping each customer resolve their issue as efficiently and effectively as possible. We follow a streamlined process for resolving issues, which includes:
Our help centre is packed with detailed guides, tutorials, and FAQs on various topics related to our services. You can access these resources at any time by clicking on the "Help" link in the top right corner of our website.
We hope this information helps you navigate our support channels and get answers to your questions efficiently. Remember that our team is here to help – please don't hesitate to reach out!
